Privacy policy

Overview

At Fortenza Studio, we deeply value the trust you place in us when you share your personal information. We operate this online store to bring you a premium, curated shopping experience for handbags and accessories. Because our store is powered by Shopify, they provide the underlying infrastructure that helps us process checkouts and deliver our products to you.

This policy clearly explains what information we collect, why we collect it, how we use it, and how we protect your data when you visit our site, buy our products, or chat with our customer support team.

By browsing or placing an order on our store, you acknowledge the data collection and usage practices described on this page.

Personal Information We Collect

We collect information that helps us fulfill your orders and give you a smooth, personal shopping experience. The types of details we collect depend on how you interact with our website.

  • Contact Information: This includes your full name, shipping address, billing address, phone number, and email address so we know exactly where to send your luxury items and how to contact you.

  • Financial and Payment Details: To securely process your orders, our payment gateways handle credit card, debit card, or other financial account details. We collect order confirmations and basic transaction records, but your actual payment methods are processed through encrypted third-party payment providers.

  • Account Information: If you choose to set up a profile with us, we securely store your chosen username, preferences, and custom settings.

  • Shopping and Transaction Activity: We keep track of the items you view, add to your cart, add to a wishlist, or purchase, as well as any returns or exchanges you make.

  • Support Communications: When you reach out to our team via email or messaging with a question, we save the text of that conversation so we can help resolve your inquiry.

  • Technical and Device Data: When you visit our site, our system automatically collects basic technical data from your browser or device, such as your IP address, browser type, and details about your network connection.

  • Browsing Behavior: We notice how you navigate our store, including the time and date of your visits and the specific pages you click on.

How We Gather Your Information

We collect your data through a few regular business channels:

  • Directly From You: This happens when you fill out checkout forms, create an online account, write a product review, or email our support desk.

  • Automated Technologies: As you browse our pages, our system uses cookies and similar tools to automatically remember your cart items and log device details.

  • Our Business Partners: We receive data from fulfillment providers, delivery couriers, and marketing networks that work on our behalf to ensure your order reaches you seamlessly.

How We Use Your Personal Data

We use the information we collect for practical, direct business purposes:

  • Fulfilling Orders and Managing Accounts: We use your data to pack your items, verify payments, generate shipping labels, update you on delivery status, and handle any return requests.

  • Tailoring Your Shopping Experience: We may suggest specific styles or handbags based on what you have looked at or purchased previously.

  • Marketing and Promotions: With your permission, we may send you occasional promotional emails or updates about new product drops, sales, or collections. You can opt out of these updates at any time.

  • Security and Preventing Fraud: We monitor transaction details to spot suspicious activity, protect our store from unauthorized logins, and ensure a completely safe payment environment.

  • Answering Customer Queries: We use your history to give you fast, human customer service when you have a question about a shipment or a return.

  • Meeting Legal Duties: If required by law, we use data to comply with government tax regulations, official audits, or valid legal requests.

How Your Data is Shared

We do not sell your personal information. We only share data with trusted third parties to run our store effectively:

  • Shopify and Core Service Providers: We share necessary data with Shopify to run our checkout systems, alongside payment processors, analytics platforms, and logistics companies that physically deliver your packages.

  • Marketing and Advertising Partners: We collaborate with online advertising services to display relevant Fortenza collections when you browse other sites, tailored to your interests.

  • Business Structure Changes: If our brand ever merges with another company or changes ownership, customer data may be transferred to the new management group.

  • Legal and Protection Demands: We will disclose data if legally required to protect our brand's rights, enforce our terms of service, or comply with authorized safety requests.

Our Infrastructure Partnership with Shopify

Because our storefront is securely hosted by Shopify, they collect and process your shopping data directly to manage the system and keep our checkout smooth. Shopify sometimes uses aggregated interaction data across various merchant platforms to protect the platform from fraud and improve their checkout tools. You can read the official Shopify Consumer Privacy Policy on their network to learn more about how they manage security, data, and compliance.

External Links and Third-Party Sites

Our store might occasionally contain links to outside websites or social media platforms that we do not own or control. If you click on those links, you are leaving our site, and our privacy rules no longer apply. We strongly recommend reading the individual privacy policies of those outside platforms before sharing any data with them.

Protecting Children's Data

Our store is built for adults and is not meant to be used by children. We do not knowingly gather any personal details from anyone under the age of majority. If you are a parent or legal guardian and believe your child has shared personal information on our site, please email us right away so we can wipe that data from our records.

Keeping Your Data Secure and Retained

While we use top-tier encryption and industry-standard security steps to protect your data, please remember that no transfer of data over the internet is completely bulletproof. We highly recommend using a unique password for your store account and avoiding sending sensitive financial info over unencrypted email channels.

We only hold onto your personal data for as long as your store account stays active, as long as it takes to fulfill your deliveries, or as required to comply with regular business accounting and legal guidelines.

Your Personal Choices and Rights

Regardless of where you live, we want you to have clear control over your data. You can exercise the following choices:

  • Accessing or Correcting Data: You can log into your account dashboard at any time to update your address, phone number, and contact details, or email us to request a summary of the data we hold.

  • Requesting Data Deletion: You can ask us to permanently erase your customer account and personal profile details from our active databases, provided there are no pending orders or legal tax holds on the files.

  • Managing Marketing Emails: Every promotional email we send includes a simple "unsubscribe" link at the bottom. Clicking this will instantly remove you from our newsletter list, though you will still receive standard order confirmations and shipping receipts.

Managing Complaints

If you have a concern or a complaint about how we handle your personal data, please contact us directly. We want to hear from you and are committed to resolving any data issues openly and quickly.

Updates to This Policy

We occasionally update this Privacy Policy to match new retail regulations, changes in technology, or shifts in how our store operates. Whenever we make changes, we will update the "Last Updated" date at the very top of this page. We encourage you to check back from time to time to stay informed.

Verifiable Contact Details

For any privacy questions, data requests, or to update your information, please get in touch with our team directly:

  • Trading Name: Fortenza Store

  • Official Business Name: Fortenza Studio

  • Customer Support Email: support@fortenza.store

  • Registered Business Address: Fortenza Studio, B-3/34, B3 Road, Mianwali Nagar, Paschim Vihar, New Delhi, Delhi 110087, India

  • Business Phone Number: +91 9953332543

  • Active Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)