Shipping policy

At Fortenza Studio, we believe in complete transparency. We want your shopping experience to be simple and straightforward, with no hidden costs or surprises at checkout. This page outlines exactly how we handle order processing, packaging, delivery times, and costs for our premium handbags and accessories. By placing an order on our store, you agree to these terms.

Order Processing and Handling Time

Before an item leaves our facility, it undergoes strict quality checks—including stitching, structure, and hardware inspections—to ensure it meets our standards.

Orders are processed, packed, and handed over to our courier partners within 1 to 3 business days after your payment or order confirmation. Our team processes orders from Monday through Saturday. We do not process or ship orders on Sundays or national public holidays.

During major festival seasons, promotional events, or sale periods, order processing may take up to 4 business days due to high volume. We appreciate your patience during these busy times.

Estimated Transit and Delivery Timelines

Once your order is handed over to the courier, the time it takes to arrive at your doorstep depends on where you live. Most orders reach our customers within 5 to 10 business days after the dispatch date.

Deliveries to metro cities like Delhi, Mumbai, Bengaluru, and Kolkata typically arrive faster, usually within 4 to 6 business days. Deliveries to tier-2 or tier-3 cities, rural areas, or remote regions may take the full 8 to 10 business days.

While we work with top-tier courier networks, delivery timelines are estimates. Actual transit times can occasionally be affected by factors outside of our control, such as extreme weather conditions, local transport strikes, or unexpected courier operational delays.

Real-Time Order Tracking

We keep you informed at every step of your package's journey. As soon as your package is scanned by our courier partner, our system automatically sends you a shipping confirmation via email or SMS. This message includes a direct tracking number and a link to the courier company’s tracking portal. You can use this link to view live updates on your shipment's progress and the expected delivery date.

Returns and Shipping Fee Deductions

We offer a 30-day return window for items in their original condition. However, because we absorb the initial cost of delivery to provide free shipping, reverse logistics require a minor adjustment.

If you decide to return a product for a refund, a flat fee of ₹100 will be deducted from your total order refund amount. This flat fee goes directly toward covering the operational costs of reverse courier pickup, handling, and restocking the item. The remaining balance of your payment will be refunded directly to your original payment method, following the inspection guidelines detailed in our official Refund Policy.

Delivery Accuracy and Customer Responsibility

To prevent lost packages or shipping delays, we rely on the accuracy of the data provided during checkout. Customers are solely responsible for providing complete, accurate, and current shipping information at checkout. This includes the full street address, landmark, apartment or plot number, city, state, and a valid 6-digit PIN code.

Fortenza is not liable for delayed deliveries, misrouted packages, or failed delivery attempts caused by incomplete address data, incorrect phone numbers, or the absence of the recipient at the designated address after multiple attempts by the courier. If a package is returned to our facility because of an incorrect address or because it was rejected by the receiver, any additional shipping charges to resend the package will be the responsibility of the customer.

Damaged, Defective, or Wrong Items Received

We take extreme care in packaging our products securely, but we understand that transit issues can occasionally happen. Please inspect your package immediately upon delivery.

If your product arrives damaged, visually defective, or if you received the wrong item entirely, you must report the issue to us within 48 hours of delivery. To help us verify the issue and file a claim with the courier, please email us clear photos or a brief video showing the outer packaging box, the shipping label, and the specific damage or error on the product. Once verified, our support team will prioritize sending you a free replacement or processing an immediate resolution at no extra cost to you.

Contact and Operational Details

For any questions regarding your shipment, transit updates, or delivery issues, you can contact our dedicated customer support team directly. We do not use automated bots for support; you will speak with a real team member.

  • Registered Business Office Address: Fortenza Studio, B-3/34, B3 Road, Mianwali Nagar, Paschim Vihar, New Delhi, Delhi 110087, India

  • Customer Support Email: support@fortenza.store

  • Active Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (Indian Standard Time / IST)