Terms of service

Overview

Welcome to Fortenza Studio! Throughout this page, the terms “we”, “us” and “our” refer to Fortenza. We operate this website and store to bring you a premium, curated shopping experience for handbags and accessories.

Our store is securely hosted on Shopify, which provides us with the e-commerce platform that allows us to list and sell our products to you. By visiting our site or buying something from us, you engage in our "Services" and agree to follow the terms and conditions outlined below, including any additional policies we link to here.

Please read these terms carefully before using our website. If you do not agree to all the terms on this page, you should not access the website or use our services.

Account Security and Eligibility

By using this site, you confirm that you are at least the age of majority in your state or province of residence. If you are managing this device for minor dependents, you give us your consent to let them browse the store.

When you buy a product or create an account with us, you will need to provide basic information like your email, billing details, payment methods, and shipping address. You promise that all details you give us are accurate, current, and complete. You are responsible for keeping your login credentials safe and for any activity that happens under your account. You cannot transfer or sell your account to anyone else.

Product Information and Display

We do our very best to display the colors, details, and textures of our handbags as accurately as possible. However, please remember that the colors you see depend entirely on your screen settings, device configuration, and display quality. We cannot guarantee that your monitor’s display of any color will perfectly match the physical product.

All of our product descriptions and prices can change at any time without notice, purely at our discretion. We also reserve the right to discontinue any product or limit the order quantities for any person or region if necessary.

Orders and Acceptance

When you place an order on our store, it acts as an offer to buy. We reserve the right to accept or decline your order for any reason.

Your order is officially accepted only after your payment is successfully processed and we send you a confirmation message. Because we process and pack orders quickly to meet our shipping timelines, we might not be able to change or cancel an order once it is placed. If we have to cancel or change your order, we will reach out immediately via the email or phone number you provided during checkout.

By buying from us, you agree that your purchases are for personal use only and are not meant for commercial resale. All returns and exchanges are handled strictly according to our Refund Policy.

Pricing and Billing Transparency

The price you pay for a product will be the exact price listed at the moment you complete your order, which will also show up in your confirmation email.

Prices, discounts, and active promotions can change without notice. You agree to provide current, complete, and accurate payment information for all purchases. You also agree to promptly update your account details (like your email address or payment card details) so we can complete your transactions and reach out to you if any issues pop up.

By submitting a payment, you warrant that you are fully authorized to use that credit card, debit card, or payment method, and that the charges will be honored by your bank or payment provider.

Shipping and Delivery Details

We want your packages to arrive as fast as possible. However, all delivery times listed on our site are clear estimates, not absolute guarantees. We are not liable for transit delays caused by shipping networks, weather conditions, or unexpected events beyond our control.

Once we hand your package over to our third-party courier partners, the responsibility and risk of loss for those physical items shift to you as the buyer. For a deep dive into how we handle packaging, time frames, and fees, please read our full Shipping Policy.

Intellectual Property

Everything you see on our website—including the Fortenza name, our logo, custom designs, text, layout, product photography, graphics, videos, and slogans—belongs to Fortenza Studio, our affiliates, or our licensors. These assets are fully protected by copyright, trademark, and intellectual property laws.

You are welcome to use our site for your own personal, non-commercial shopping. You may not copy, reproduce, modify, distribute, or republish any text, images, or media from our site without our explicit written permission.

Third-Party Tools and Website Links

We might use third-party tools or apps on our store (like chat widgets or payment gateways) to make your shopping experience smoother. We provide access to these tools "as is" and "as available" without any direct warranties or endorsements. Using them is entirely at your own risk.

Additionally, our website might feature links to external websites that we don't own or control. We aren't responsible for checking the accuracy, safety, or content of those third-party sites. Please review their individual terms and policies carefully before making a transaction with them.

Our Operational Relationship with Shopify

Our store runs on infrastructure provided by Shopify Inc. While Shopify enables us to run this digital storefront, any transaction, sale, or agreement you make is directly with Fortenza Studio.

Shopify is not responsible for the products we sell, nor are they liable for any loss, damage, or order disputes that happen between you and our brand. By using our services, you release Shopify from any transaction-related claims.

Privacy and Personal Data

Your privacy matters to us. Any personal details you share while using our site are handled in strict accordance with our Privacy Policy. Because Shopify hosts our system, your data is securely processed through their servers to handle checkouts and improve system operations. Please review our privacy documentation for a full breakdown of how your data is stored and secured.

Customer Feedback and Reviews

If you submit product reviews, ideas, suggestions, or comments to us (collectively called "Feedback"), you grant us the right to edit, publish, copy, and distribute that text in any media format. We are under no obligation to keep your reviews confidential, pay compensation for them, or reply to them.

You promise that your feedback will not violate the rights of any third party, contain unlawful or abusive text, or introduce malicious software or viruses. You may not use a fake email address or pretend to be someone else to mislead us or our community.

Errors, Inaccuracies, and Omissions

Every now and then, there might be a typo or a small mistake on our site regarding a product description, stock availability, shipping timeline, or price. We reserve the right to correct any errors, update data, or cancel orders if any information on the site turns out to be inaccurate—even if you have already submitted your order. If this happens, we will notify you right away and issue a full refund for the cancelled transaction.

Prohibited Conduct

You agree to use our website only for lawful shopping and interaction. You are strictly prohibited from using our site or its content for any illegal purpose or to violate local, national, or international laws. You may not infringe on our intellectual property or the rights of others, nor upload viruses, malware, or any code that affects the security or operation of our store or the internet. It is also forbidden to scrape, crawl, spider, or systematically collect data or personal info from our site, or to harass, abuse, insult, defame, or discriminate against our team members or other users.

We reserve the right to terminate your access to our store immediately if you violate any of these rules.

Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our service will be completely uninterrupted, perfectly secure, or error-free.

Except where explicitly stated by us, all products delivered to you through our store are provided "as is" and "as available" for your everyday use. To the fullest extent permitted by law, Fortenza Studio, our directors, team members, partners, and service providers will not be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, or replacement costs—arising from your use of our services or any product purchased here.

Indemnification

You agree to protect, defend, and hold harmless Fortenza Studio, Shopify, and our partners, employees, and suppliers from any third-party claims, liabilities, damages, or costs (including reasonable legal fees) that stem from your breach of these Terms of Service or your violation of any law or the rights of a third party.

Severability and Complete Agreement

If a court ever finds that a specific part of these Terms of Service is invalid or unenforceable, that specific rule will be removed, but the rest of the terms will remain completely valid and enforceable.

These Terms of Service, along with our active operational policies (Shipping, Refund, and Privacy), make up the entire agreement between you and Fortenza Studio regarding your use of our site. They completely replace any older agreements or discussions we might have had.

Governing Law

These Terms of Service and any transactions you make with us are governed by and construed in accordance with the laws of India, with legal venue and jurisdiction centered in New Delhi, Delhi, where our brand is headquartered.

Updates to these Terms

You can always review the most recent version of our Terms of Service right here on this page. We reserve the right to update or change parts of these terms by posting updates directly to our website. It is your responsibility to check back periodically for changes. Your continued use of the website after we post updates means you accept the new terms.

Verifiable Contact Information

If you have any questions or need to clarify any part of our Terms of Service, please reach out to us directly. We respond to all queries during our standard operational hours.

  • Trading Name: Fortenza Store

  • Official Business Name: Fortenza Studio

  • Customer Support Email: support@fortenza.store

  • Registered Business Address: B-3/34, B3 Road, Mianwali Nagar, Paschim Vihar, New Delhi, Delhi 110087, India

  • Business Phone Number: +91 9953332543

  • Support Availability: Monday to Friday, 10:00 AM – 6:00 PM (IST)